Ambulatory Clinic Front Desk & Scheduling Specialist

Advocate Health; West Allis (WI); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Job summary

Advocate Health is seeking an Administrative Assistant for Ambulatory Services in Wisconsin. The role involves greeting patients, scheduling appointments, collecting co-pays, and maintaining calendars across departments.

Proficiency in Microsoft Office and data entry is essential to manage records and reports. The position is full-time, 40 hours per week, with typical Monday–Friday daytime hours and no holidays or weekends.

Qualifications

• Typically requires 1 year of scheduling, customer service, and administrative/clerical experience.
• Proficient in Microsoft Office (Excel, PowerPoint, Access and Word) and data entry.
• Strong organizational skills with attention to detail.
• Effective written and verbal communication and ability to build rapport.
• Ability to operate standard office equipment.

Responsibilities

• Greets patients and visitors, collects co-payments, and answers routine information requests.
• Schedules and maintains calendar of appointments and meetings, coordinating related administrative tasks.
• Enters patient information into the computer system and coordinates with physicians' offices.
• Answers calls, screens clinical calls, and resolves problems as appropriate.
• Assembles and releases patient medical records with Medical Records.
• Generates and distributes basic reports.
• Opens, sorts, and distributes mail; operates office equipment and orders supplies.
• Completes referrals, tracks re-authorizations, and handles patient registrations.
• Assists with billing/reimbursement forms and data compilation for reports.

Skills

Multi-tasking

Scheduling

Microsoft Office

Data entry

Organization

Communication

Office equipment operation

Education

High School Graduate

Job description

Advocate Health is seeking an Administrative Assistant for Ambulatory Services in Wisconsin. The role involves greeting patients, scheduling appointments, collecting co-pays, and maintaining calendars across departments.

Proficiency in Microsoft Office and data entry is essential to manage records and reports. The position is full-time, 40 hours per week, with typical Monday–Friday daytime hours and no holidays or weekends.