Patient Access Specialist

Advocate Aurora Health; Sparta (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health in Sparta, NC seeks a detail-oriented medical office clerk to handle patient registration, insurance verification, and front-desk duties. You will create the initial electronic health record, collect demographic and billing data, and assist patients with financial questions in a supportive, compliant environment.

The role emphasizes high-quality patient service, accurate data entry, and coordination with care teams using EPIC EMR and standard office tools.

Qualifications

• This job requires High School Graduation with the ability to handle sensitive information.
• Familiarity with EPIC EMR and insurance verification tools is preferred.
• Experience in healthcare registration and cash handling is a plus.
• Demonstrates strong customer service and communication skills.
• Ability to work independently and as part of a team in a fast-paced setting.

Responsibilities

• Creates the initial electronic health record foundation for patient care teams.
• Checks in and registers patients, verifies demographics and insurance information.
• Discusses co-pays and out-of-pocket responsibilities with patients.
• Ensures HIPAA compliance and confidentiality of patient information.
• Explains insurance coverage and refers complex questions to Financial Advocates.
• Coordinates scheduling, test preparations, and patient directions.
• Maintains accurate records and handles payments securely.

Skills

Customer service

Communication

Attention to detail

Multitasking

Organizational skills

Problem solving

HIPAA compliance

Teamwork

Professional demeanor

Adaptability

Education

High School Graduate

Tools

EPIC EMR

Insurance verification tools

Patient liability estimation tools

Microsoft Office

Internet & phone technology

Job description

Advocate Health in Sparta, NC seeks a detail-oriented medical office clerk to handle patient registration, insurance verification, and front-desk duties. You will create the initial electronic health record, collect demographic and billing data, and assist patients with financial questions in a supportive, compliant environment.

The role emphasizes high-quality patient service, accurate data entry, and coordination with care teams using EPIC EMR and standard office tools.