Patient Access & Front Desk Specialist

Advocate Health; Belmont (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health in Belmont, NC seeks a Front Desk Patient Access representative to deliver exceptional patient service at the registration desk. The role requires handling patient registration, insurance verification, scheduling, and billing tasks with accuracy and courtesy.

The ideal candidate has strong computer skills, excellent interpersonal abilities, and prior front desk or medical records software experience.

Qualifications

• High school diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourage patient utilization of front-end technology during the registration process.
• Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter; assist billing functions or direct to appropriate billing office.
• Demonstrate proficiency of emergency codes and applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment.
• Exemplify caring and compassionate customer service to create an excellent patient experience.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Communication

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Belmont, NC seeks a Front Desk Patient Access representative to deliver exceptional patient service at the registration desk. The role requires handling patient registration, insurance verification, scheduling, and billing tasks with accuracy and courtesy.

The ideal candidate has strong computer skills, excellent interpersonal abilities, and prior front desk or medical records software experience.