Patient Experience & Front Desk Specialist

Advocate Health; Huntersville (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Advocate Health in Huntersville, NC is seeking a front desk professional to deliver compassionate patient service and accurate registration processes. You will handle insurance verification, scheduling, and cash handling while maintaining confidentiality and using medical records software.

The role requires strong interpersonal skills, the ability to work on a team or independently, and familiarity with front desk technology during patient encounters.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Provide caring and compassionate customer service to create an excellent patient experience.
• Demonstrate interpersonal skills with patients and families in sensitive situations.
• Work as part of a team and independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, and cash receipting per guidelines.
• Encourage use of front-end technology during registration.
• Enter and maintain confidential patient information across encounters.
• Assist billing functions and direct to appropriate billing office as needed.
• Demonstrate proficiency with emergency codes and healthcare regulations.
• Monitor inventory and stock medications and emergency equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Independent work

Front desk technology

Data entry

Confidentiality

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Huntersville, NC is seeking a front desk professional to deliver compassionate patient service and accurate registration processes. You will handle insurance verification, scheduling, and cash handling while maintaining confidentiality and using medical records software.

The role requires strong interpersonal skills, the ability to work on a team or independently, and familiarity with front desk technology during patient encounters.