Patient Access & Billing Specialist

Advocate Aurora Health; Lexington (NC); On-site; USD 19,000 - 30,000; Full time

Job summary

Advocate Health is seeking a Patient Access/Registration professional in Lexington, NC to greet patients, verify demographics and insurance, and complete walk-in registrations. You will handle insurance verification, calculate and collect patient liabilities, and refer complex cases to Financial Counselors.

The role requires a high school diploma or GED, familiarity with Medicare/Medicaid requirements, and experience in a fast-paced office environment.

Qualifications

• High school diploma or GED required.
• Patient access including scheduling, registration and financial clearance.
• Experience with insurance verification, billing or as a certified medical assistant preferred.

Responsibilities

• Greets patients and manages flow to ensure courteous, efficient care.
• Ensures patient demographic and insurance information is complete and accurate.
• Completes registration for walk-ins and updates patient data as needed.
• Verifies insurance benefits and collects out-of-pocket liability.
• Follows Financial Clearance policy when authorization is pending.
• Identifies patients needing financial assistance and refers to Financial Counselor.
• Performs visit closure and schedules follow-ups.
• Maintains knowledge of Medicare/Medicaid and third-party payer requirements.
• Communicates issues to management for service improvement.
• Meets productivity and accuracy targets.

Skills

Customer service

Communication skills

Medical terminology

HIPAA/EMTALA

Microsoft Outlook

Microsoft Word

Microsoft Excel

Data interpretation

Problem solving

Team collaboration

Education

High school diploma or GED

Tools

ADT software

Job description

Advocate Health is seeking a Patient Access/Registration professional in Lexington, NC to greet patients, verify demographics and insurance, and complete walk-in registrations. You will handle insurance verification, calculate and collect patient liabilities, and refer complex cases to Financial Counselors.

The role requires a high school diploma or GED, familiarity with Medicare/Medicaid requirements, and experience in a fast-paced office environment.