Patient Access Specialist

Capital Health (US); Pennington (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid Time-Off Program

Job summary

Capital Health is seeking a friendly receptionist to manage multi-line calls, schedule appointments, assist with new patient registrations, and ensure privacy policies are followed.

You will collect co-pays, verify insurance, prepare charts, and support day-end reconciliations. The role requires strong communication, basic Microsoft Office skills, and familiarity with medical terminology.

Qualifications

• High School diploma or equivalent required.
• One year experience as receptionist or clerk in healthcare or customer service preferred.
• Familiarity with medical terminology, ICD-10 and CPT codes; excellent communication and interpersonal skills.

Responsibilities

• Answers telephones promptly and courteously across multiple lines and routes calls appropriately.
• Schedules and cancels appointments; arranges outpatient tests and surgeries per policy.
• Prepares for day, reviews eligibility and reports; creates new patient charts and paperwork at presentation.
• Greets patients and visitors professionally; explains privacy policies and informs about delays in physician schedules.
• Performs registration to verify demographics and insurance information; ensures HIPAA compliance and completes required fields.
• Collects co-pays and balances at check-in and at checkout; refers past-due questions to CBO staff.
• Reviews patient account notes; manages worklists and dashboard tasks as assigned.
• Confirms charges and submits claims for real-time adjudication; runs Day End Review and holds claims as required.
• Schedules follow-up appointments and creates reminders; manages related worklists.
• Completes referrals and pre-authorizations as needed.
• Generates Time of Service batch and reconciles daily; closes batches and hands over to designated resources.

Skills

Telephone etiquette

Excellent communication

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Capital Health is seeking a friendly receptionist to manage multi-line calls, schedule appointments, assist with new patient registrations, and ensure privacy policies are followed.

You will collect co-pays, verify insurance, prepare charts, and support day-end reconciliations. The role requires strong communication, basic Microsoft Office skills, and familiarity with medical terminology.