Patient Access Specialist

Capital Health Screening Centre; Pennsylvania; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage & In-House

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Retirement Savings and Investment Plan

Life Insurance

Disability Benefits – LTD/STD

Job summary

Capital Health is seeking a friendly, organized receptionist to join our Medical Group team. You will handle phone calls, schedule tests and surgeries, register patients, and collect co-pays with accuracy and courtesy.

Strong communication, basic medical terminology knowledge, and proficiency with Microsoft Office are essential. Experience in healthcare and knowledge of ICD-10/CPT codes are preferred. This role is on-site in a fast-paced environment.

Qualifications

• Education: High School diploma or equivalent.
• Experience: One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Knowledge and Skills: Familiarity with medical terminology, ICD-10 and CPT codes. Excellent communication and interpersonal skills. Medical assistant or medical office technician certification preferred.

Responsibilities

• Answers telephones promptly and courteously, routing calls to appropriate area/individual.
• Schedules outpatient tests and surgeries according to policy and guides patients for appointments.
• Prepares for day, reviews eligibility and reports; prepares new patient charts and paperwork at presentation.
• Greets patients and visitors professionally; explains privacy policies and delays in physician schedules.
• Performs registration to ensure demographics and insurance information is accurate and complete; adheres to HIPAA and related regulations.
• Obtains copies of insurance cards, driver’s license, authorizations, and referrals; enters into system.
• Collects co-payments and balances at check-in and at checkout; refers questions to CBO staff.
• Reviews notes in system; manages worklists and holds accountability for assigned tasks.
• Confirms charges and submits claims for real time adjudication; performs day end reviews.
• Schedules follow-up appointments and creates appointment reminders; manages related worklists.
• Completes referrals and pre-authorizations as required.
• Creates Time of Service batch and reconciles deposits at end of day.
• Performs clerical duties and may be assigned to other Capital Health Medical Group practices.

Skills

Medical terminology

Interpersonal skills

Communication

Customer service

Medical office procedures

Education

High School Diploma or equivalent

Tools

Excel

Microsoft Office

Job description

Capital Health is seeking a friendly, organized receptionist to join our Medical Group team. You will handle phone calls, schedule tests and surgeries, register patients, and collect co-pays with accuracy and courtesy.

Strong communication, basic medical terminology knowledge, and proficiency with Microsoft Office are essential. Experience in healthcare and knowledge of ICD-10/CPT codes are preferred. This role is on-site in a fast-paced environment.