Patient Experience Front Desk Specialist

Capital Health Screening Centre; Princeton (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage & In-House

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Healthcare FSA

Dependent Care FSA

Retirement Savings Plan

Basic Life Insurance

AD&D Insurance

Disability Benefits (LTD/STD)

Employee Assistance Program

Commuter Transit

Commuter Parking

Paid Time Off

Job summary

Capital Health is seeking a courteous receptionist to support patient access and front desk operations at the Capital Health Medical Group. You will manage phone lines, schedule outpatient tests and appointments, verify patient information, collect co-pays, and assist with day-end processes to ensure smooth clinic flow.

The role requires a High School diploma and at least one year of experience in healthcare reception or customer service.

Qualifications

• High School diploma or equivalent is required.
• One year experience as receptionist or clerk in healthcare environment or one year customer service experience.

Responsibilities

• Answers telephones promptly and courteously, routing patient calls to appropriate area/individual.
• Schedules and cancels appointments; schedules patients for outpatient tests and surgeries per policy.
• Prepares for day, reviews eligibility, and maintains patient charts and paperwork at presentation.
• Greets patients and visitors professionally; informs on privacy policies and any delays in physician schedules.
• Performs registration to collect demographic and insurance information; ensures HIPAA and patient rights policies are followed.
• Obtains copies of insurance cards, driver's license, authorizations, and referrals; enters into system.
• Collects co-pays and balances at check-in and at check-out; refers past due questions to CBO staff.
• Schedules follow-up appointments and creates ticklers; works related Worklists.
• Completes referrals and pre-authorizations as required.
• Creates Time of Service batches and reconciles daily; handles end-of-day drawers.
• Performs clerical duties including mail processing, appointment confirmations, and statistics.
• Performs other duties as assigned and may be asked to work at other Capital Health Medical Group Practices.

Skills

Reception

Customer service

HIPAA compliance

Education

High School diploma or equivalent

Job description

Capital Health is seeking a courteous receptionist to support patient access and front desk operations at the Capital Health Medical Group. You will manage phone lines, schedule outpatient tests and appointments, verify patient information, collect co-pays, and assist with day-end processes to ensure smooth clinic flow.

The role requires a High School diploma and at least one year of experience in healthcare reception or customer service.