Patient Access Specialist

Nicklaus Children's Health System; Ohio; On-site; USD 32,000 - 42,000; Full time

Job summary

Nicklaus Children's Health System is seeking a patient access professional to greet patients and families, collect demographics and payment information, and register for services. You will verify insurance details, obtain authorizations, and ensure accurate documentation in the hospital system.

The role emphasizes clear communication, confidentiality under HIPAA, and courteous service. Strong English skills are required; Spanish language ability is strongly preferred to assist diverse families.

Qualifications

• 1 year of customer service experience.
• High school education or equivalent preferred.
• 1 year of healthcare environment preferred.
• Fluent in English; Spanish strongly preferred.

Responsibilities

• Greet patients and families in person or by phone and answer questions.
• Schedule or pre-register/register patients and collect necessary information.
• Obtain authorizations and document in patient records.
• Collect payments and provide receipts.
• Verify third-party payer information.
• Direct families to appropriate locations and coordinate with departments.
• Maintain confidentiality per HIPAA.

Skills

Customer service

Spanish language

Data entry

Microsoft Office

Professional communication

Education

High school diploma or equivalent

Healthcare environment experience preferred

Job description

Nicklaus Children's Health System is seeking a patient access professional to greet patients and families, collect demographics and payment information, and register for services. You will verify insurance details, obtain authorizations, and ensure accurate documentation in the hospital system.

The role emphasizes clear communication, confidentiality under HIPAA, and courteous service. Strong English skills are required; Spanish language ability is strongly preferred to assist diverse families.