Patient Access Concierge & Registration Specialist

Nicklaus Children's Health System; Homestead (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Nicklaus Children's Health System is seeking a Clerical/Administrative professional to greet patients and families, collect demographic and financial information, and schedule or register patients for services. The role includes obtaining authorizations, collecting payments, and guiding patients through the facility while maintaining HIPAA and EMTALA compliance.

The candidate should have at least 1 year of customer service experience, be able to communicate in English (Spanish preferred), and be

Qualifications

• 1 year of customer service experience.
• Able to communicate effectively in English both verbally and in writing.
• Fluent in Spanish strongly preferred.
• Basic proficiency in Microsoft Office including Word, Excel and Outlook.

Responsibilities

• Greets patients and families in person or on the telephone in a respectful and empathetic manner.
• Collects payments and provides receipts.
• Obtains and documents appropriate authorization for hospital services via web or fax, and follows up until authorization is obtained.
• Schedules hospital services and registers patients; directs families to appropriate locations in the facility.

Skills

Customer service

English communication

Spanish language

Data entry

Microsoft Office

Conflict resolution

Professional communication

Calm under pressure

Education

High school diploma

Tools

Microsoft Office

Job description

Nicklaus Children's Health System is seeking a Clerical/Administrative professional to greet patients and families, collect demographic and financial information, and schedule or register patients for services. The role includes obtaining authorizations, collecting payments, and guiding patients through the facility while maintaining HIPAA and EMTALA compliance.

The candidate should have at least 1 year of customer service experience, be able to communicate in English (Spanish preferred), and be