Patient Access Specialist

Kaiser Permanente; Downey (CA); On-site; USD 41,000 - 45,000; Full time

Job summary

Kaiser Permanente in Downey, CA is seeking a Service Representative to greet patients, assist with registration, and guide them through the check-in process under minimal supervision. You will handle cash transactions, verify insurance, schedule follow-ups, and provide information on Kaiser interactive tools while maintaining confidentiality.

The role requires strong customer service, ability to work in a fast-paced environment, weekends/holidays as needed, and working onsite in Orchard Medical

Qualifications

• Customer service experience required.
• Cash handling experience.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Experience with Kaiser Permanente computer systems is a plus.

Responsibilities

• Greet members/patients and provide reception services, guiding through check-in and registration.
• Verify insurance coverage and collect applicable payments per fee schedule.
• Schedule and coordinate appointments and follow-ups using provider protocols.
• Maintain patient confidentiality and provide information about KP interactive technologies.
• Answer calls, relay messages, and support clinic operations as needed.

Skills

Customer service

Cash handling

Multi-line telephones

Communication

Education

High School Diploma or GED

Tools

Kaiser Permanente computer systems

Job description

Kaiser Permanente in Downey, CA is seeking a Service Representative to greet patients, assist with registration, and guide them through the check-in process under minimal supervision. You will handle cash transactions, verify insurance, schedule follow-ups, and provide information on Kaiser interactive tools while maintaining confidentiality.

The role requires strong customer service, ability to work in a fast-paced environment, weekends/holidays as needed, and working onsite in Orchard Medical