Emergency Dept Front Desk Clerk - Patient Access

Kaiser Permanente; Fontana (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Kaiser Permanente in Fontana, CA is seeking a receptionist to greet visitors, answer calls, route messages, and maintain department records within a fast-paced medical setting. You will verify patient identity, assist with interpreter needs, manage logs, and support operations while delivering extraordinary customer service and accurate information.

Schedule includes weekends and holidays; the role requires attention to detail, strong communication, and ability to handle multiple computer

Qualifications

• Previous receptionist experience in a medical care setting, preferably an acute care hospital.
• Experienced computer user, knowledge of multiple computer programs.
• Typing 20 wpm
• Excellent Customer Service Skills
• Excellent Communication Skills

Responsibilities

• Receives & directs visitors, patients, staff personnel & others.
• Answers inquiries to include those concerning general organization, facilities & services.
• Refers to others for further information or assistance as appropriate.
• Determines members & non-members identity & eligibility & assessing need for interpreter/Language Barriers.
• Will document, in KP Health Connect, the need or not for Interpreter.
• Provides telephone reception by routing information & messages to other individuals & follows through providing general information.
• Answers telephone stating the department & their name.
• Maintains the Emergency Department log.
• Identifies patient, verifies demographics & places an identification arm band on arrival.
• Documents needed on charts and distributes appropriately.
• Maintains communication board with patient name, date, time & complaint.
• Prepares, processes & routes forms and reports.
• Performs duties like mailing, calling for patient transportation & ordering supplies.
• Promotes customer service in line with organization’s philosophy of providing extraordinary customer relations.
• Prepares and distributes departmental/regional statistical reports.

Skills

Receptionist experience

Typing 20 wpm

Customer service

Excellent communication

Computer literacy

Job description

Kaiser Permanente in Fontana, CA is seeking a receptionist to greet visitors, answer calls, route messages, and maintain department records within a fast-paced medical setting. You will verify patient identity, assist with interpreter needs, manage logs, and support operations while delivering extraordinary customer service and accurate information.

Schedule includes weekends and holidays; the role requires attention to detail, strong communication, and ability to handle multiple computer