Patient Concierge & Registration Specialist

Kaiser Permanente; Bakersfield (CA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Kaiser Permanente in Bakersfield, CA, is seeking a customer-focused Service Representative to serve as the first point of contact for members and patients, guiding them through registration and check-in with care and courtesy.

You will handle cash, verify benefits, direct patients, and support the clinic with efficient clerical tasks, answering calls, coordinating appointments, and using Kaiser systems to support service excellence.

Qualifications

• High School diploma or GED required.
• Strong cash handling and customer service skills.
• Experience with multi-line telephones helpful.

Responsibilities

• Greets members/patients and provides reception services, directing to care locations.
• Registers patients, verifies benefits and insurance coverage.
• Directs patients to waiting areas and schedules follow-ups and tests.
• Handles cash transactions and reconciles daily revenue per policy.

Skills

Customer service

Cash handling

Multi-tasking

Communication

Keyboarding

Education

High School Diploma or GED

Tools

KP Systems

Job description

Kaiser Permanente in Bakersfield, CA, is seeking a customer-focused Service Representative to serve as the first point of contact for members and patients, guiding them through registration and check-in with care and courtesy.

You will handle cash, verify benefits, direct patients, and support the clinic with efficient clerical tasks, answering calls, coordinating appointments, and using Kaiser systems to support service excellence.