Patient Access & Front Desk Specialist

Kaiser Permanente; Santa Rosa (CA); On-site; USD 49,000 - 51,000; Full time

Job summary

Kaiser Permanente in Santa Rosa, CA seeks a cashier/receptionist to greet patients, check them in/out, and manage cash and information with high accuracy. This entry-level role requires basic computer skills and a solid understanding of patient registration procedures.

Responsibilities include verifying demographics, explaining fees, and directing patients to the right departments while maintaining courteous service throughout the visit.

Qualifications

• High school diploma or GED is required.
• Minimum 6 months work experience.
• Strong cash handling and customer service skills.

Responsibilities

• Greet and check-in patients professionally.
• Handle cash, deposits, and reconciliation.
• Verify and update demographic information.
• Explain co-pays and fees to patients.
• Direct patients to appropriate departments and resources.
• Use check-in systems or manual records when systems are down.

Skills

Cash handling

Customer service

Computer literacy

Communication skills

Education

High School Diploma/GED

Tools

Check-in systems

Job description

Kaiser Permanente in Santa Rosa, CA seeks a cashier/receptionist to greet patients, check them in/out, and manage cash and information with high accuracy. This entry-level role requires basic computer skills and a solid understanding of patient registration procedures.

Responsibilities include verifying demographics, explaining fees, and directing patients to the right departments while maintaining courteous service throughout the visit.