Member Registration & Care Concierge (On-Call)

Kaiser Permanente; Lancaster (CA); On-site; USD 41,000 - 45,000; Full time

Job summary

Kaiser Permanente in Lancaster, CA is seeking an on-site Service Representative to greet members, assist with registration, and guide patients through the check-in process using KP systems and digital tools. You will handle scheduling, insurance verification, and direct patients to appropriate care locations while maintaining confidentiality and high service standards.

This on-call role emphasizes strong cash handling, multi-line phone usage, and responsive problem solving in a fast-paced

Qualifications

• Experience in greeting, navigating, instructing/educating members/patients.
• Familiarity with Kaiser Permanente systems and technology is a plus.
• Experience with multi-line telephones and fast-paced environments is preferred.

Responsibilities

• Greets members/patients and provides reception services, directing to care locations as available.
• Registers patients and verifies insurance coverage and benefits.
• Schedules appointments and coordinates follow-ups using KP computer systems.
• Handles cash and receipts; balances revenue and follows cash handling policies.
• Provides patient instructions and educates on the use of KP technologies.

Skills

Customer service

Multi-line phones

Cash handling

Medical office experience

Communication skills

Education

High School Diploma or GED

Job description

Kaiser Permanente in Lancaster, CA is seeking an on-site Service Representative to greet members, assist with registration, and guide patients through the check-in process using KP systems and digital tools. You will handle scheduling, insurance verification, and direct patients to appropriate care locations while maintaining confidentiality and high service standards.

This on-call role emphasizes strong cash handling, multi-line phone usage, and responsive problem solving in a fast-paced