Member Experience & Scheduling Specialist

Kaiser Permanente; Bakersfield (CA); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Kaiser Permanente in Bakersfield, CA is seeking a Service Representative to serve as the first contact for members and patients, assisting with registration, scheduling, and basic insurance verification. You will handle cash transactions, attend to inquiries, and guide visitors through the medical center using KP technologies.

The role requires strong customer service, accuracy with payments, and the ability to work in a fast-paced environment across locations.

Qualifications

• High School Diploma or GED required.
• Must pass basic computer literacy test and keyboarding proficiency.
• Must pass cash handling skills test.
• Must pass Customer Service Assessment test.
• Experience in using multi-line telephones.

Responsibilities

• Provide first point of contact for Kaiser Permanente members/patients and assist with registration.
• Greet and direct members, navigate the center, and provide wayfinding guidance.
• Verify insurance coverage and collect applicable payments.
• Schedule appointments and manage follow-up visits.
• Assist Optical or Laboratory operations as needed.

Skills

Customer service

Cash handling

Multi-line telephones

Keyboarding

Computer literacy

Education

High School Diploma or GED

Tools

Health Connect/LIS

Job description

Kaiser Permanente in Bakersfield, CA is seeking a Service Representative to serve as the first contact for members and patients, assisting with registration, scheduling, and basic insurance verification. You will handle cash transactions, attend to inquiries, and guide visitors through the medical center using KP technologies.

The role requires strong customer service, accuracy with payments, and the ability to work in a fast-paced environment across locations.