Patient Access & Registration Specialist

Kaiser Permanente; Hillsboro (OR); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Kaiser Permanente is seeking a Patient Access Representative I to welcome patients, gather demographic and insurance data, and initiate registration for services. You will verify eligibility, collect co-pays, and coordinate with financial counselors to ensure accurate billing and smooth admissions.

The role emphasizes strong communication, attention to detail, and adherence to HIPAA and CMS guidelines in a fast-paced hospital setting.

Qualifications

• Minimum one year of healthcare financial and one year of customer service experience, or equivalent education/experience.
• Excellent communication and organizational skills; ability to handle cash and patient information discretely.
• Knowledge of HIPAA regulations and healthcare encounter workflows; willingness to obtain required certifications.

Responsibilities

• Register and greet patients, collect demographic and insurance data, and perform eligibility checks.
• Collect patient payments at point of service and document activity in the system.
• Assist with appointment scheduling, referrals, and ensure compliant adherence to regulatory requirements.

Skills

Customer service

Cash handling

Communication skills

Typing speed

HIPAA knowledge

Education

High School Diploma or GED

Tools

EPIC software

Job description

Kaiser Permanente is seeking a Patient Access Representative I to welcome patients, gather demographic and insurance data, and initiate registration for services. You will verify eligibility, collect co-pays, and coordinate with financial counselors to ensure accurate billing and smooth admissions.

The role emphasizes strong communication, attention to detail, and adherence to HIPAA and CMS guidelines in a fast-paced hospital setting.