PATIENT ACCESS SPECIALIST

Premier Health Partners; Dayton (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

MIAMI VALLEY HOSPITAL NORTH is seeking a Patient Access Specialist / Registration to support front-end operations in a fast-paced hospital environment. This full-time role handles financial counseling, collects co-pays and deductibles, and enters patient data into the ADT system while coordinating scheduling and registration.

The ideal candidate will have 1–3 years of customer service experience, a high school diploma or GED, proficiency with Windows-based software, and the ability to work

Qualifications

• High school diploma or GED required.
• 1–3 years of customer service experience preferred.
• Proficiency with Windows-based computer systems and keyboarding.

Responsibilities

• Provide financial counseling and collect co-pays/deductibles.
• Register patients, schedule appointments, and enter data into the ADT system.
• Verify insurance benefits, generate ABN, and obtain pre-certifications when applicable.
• Maintain regulatory compliance and protect patient confidentiality.
• Communicate with physicians, patients, and staff to ensure smooth admissions.

Skills

Customer service

Financial counseling

Registering patients

ADT system data entry

Scheduling

Education

High School diploma or GED

Associate degree preferred in healthcare or related field

Job description

MIAMI VALLEY HOSPITAL NORTH

PATIENT ACCESS SPECIALIST / REGISTRATION

PRIMARILY DAY SHIFT, W/ VARIED SHIFTS, FLEX, FLOAT, WITH WEEKENDS, HOLIDAYS ROTATION (MUST BE ABLE TO WORK ANY SHIFT)

FULL TIME / 80 HOURS PER EVERY TWO WEEKS.

The Patient Access Specialist is responsible for the financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families. They are responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system, verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable while maintaining compliance with regulatory requirements.

MIAMI VALLEY HOSPITAL NORTH

PATIENT ACCESS SPECIALIST / REGISTRATION

PRIMARILY DAY SHIFT, W/ VARIED SHIFTS, FLEX, FLOAT, WITH WEEKENDS, HOLIDAYS ROTATION (MUST BE ABLE TO WORK ANY SHIFT)

FULL TIME / 80 HOURS PER EVERY TWO WEEKS.

The Patient Access Specialist is responsible for the financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families. They are responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system, verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable while maintaining compliance with regulatory requirements.

The Patient Access Specialist must demonstrate Customer Focus with Patience, Composure, and Compassion. Must be able to Deal with Ambiguity by effectively coping with change; possess strong Time Management skills, Interpersonal Savvy, while supporting Peer Relationships. Demonstrates expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital. The Patient Access Specialist must comprehend the hospital’s financial policies, possess the ability to apply it to the patient, and secure payment for the patient’s hospital liability.

Patient Access Specialist are required to maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers. Patient Access Specialists are required to efficiently perform all duties while ensuring patient confidentiality and privacy rights.

Education

Minimum Level of Education Required: High School completion / GED

Additional Requirements

Preferred educational qualifications: Associates Degree preferred in healthcare or related business field.

Position specific testing requirement: Must be proficient in Windows-based computer technology, including keyboarding and typing at least 25 wpm.

Licensure/Certification/Registration

Medical Terminology certification preferred.

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Preferred experience: Customer service, general clerical/office, hospital, medical office/clinic, or insurance company. Applicable class work may be substituted for previous work experience.