PATIENT ACCESS SPECIALIST

System Support; MIDDLETOWN (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

ATRIUM MEDICAL CENTER is seeking a Patient Access Specialist / Registration to support financial counseling, verify benefits, and register patients. You will collect co-pays and deductibles, enter demographics into the ADT system, and assist with pre-certifications when needed.

The role requires flexibility across shifts, including weekends and holidays, and a focus on accuracy, privacy, and compassionate patient service while upholding hospital policies.

Qualifications

• Customer-focused approach with patience and empathy.
• Proficient with Windows-based systems; 25 wpm.
• Experience in healthcare or clerical roles preferred.

Responsibilities

• Provide financial counseling and collect co-pays and deductibles.
• Register patients, schedule appointments, and enter data into the ADT system.
• Verify insurance, process ABN, and obtain pre-certifications when applicable.
• Ensure confidentiality and compliance with hospital policies.

Skills

Customer service

Time management

Interpersonal savvy

Compassion/Patience

Education

High School diploma / GED

Associate degree preferred

Tools

Windows-based computer technology

Typing 25 wpm

Job description

ATRIUM MEDICAL CENTER

PATIENT ACCESS SPECIALIST / REGISTRATION

VARIED SHIFTS, FLEX, FLOAT, WITH WEEKENDS, HOLIDAYS ROTATION (MUST BE ABLE TO WORK ANY SHIFT)

FULL TIME / 80 HOURS PER PAY PERIOD

*POSSIBLY ELIGIBLE FOR A BONUS

The Patient Access Specialist is responsible for the financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families. They are responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system, verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable while maintaining compliance with regulatory requirements.

The Patient Access Specialist must demonstrate Customer Focus with Patience, Composure, and Compassion. Must be able to Deal with Ambiguity by effectively coping with change; possess strong Time Management skills, Interpersonal Savvy, while supporting Peer Relationships. Demonstrates expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital. The Patient Access Specialist must comprehend the hospital’s financial policies, possess the ability to apply it to the patient, and secure payment for the patient’s hospital liability. Patient Access Specialist are required to maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers. Patient Access Specialists are required to efficiently perform all duties while ensuring patient confidentiality and privacy rights.

Education

• Minimum Level of Education Required: High School completion / GED
• Additional requirements:
• Preferred educational qualifications: Associates Degree preferred in healthcare or related business field.
• Position specific testing requirement: Must be proficient in Windows-based computer technology, including keyboarding and typing at least 25 wpm.

Licensure/Certification/Registration

• Medical Terminology certification preferred.

Experience

• Minimum Level of Experience Required: 1 - 3 years of job-related experience
• Preferred experience: Customer service, general clerical/office, hospital, medical office/clinic, or insurance company. Applicable class work may be substituted for previous work experience.