PATIENT ACCESS SPECIALIST

Premier Health; Nine Mile Falls (WA); On-site; USD 36,000 - 52,000; Full time

Job summary

Miami Valley Hospital – Berry Building is seeking a Patient Access Specialist to handle financial counseling, collect co-pays and deductibles, and educate patients about financial resources. The role includes registration in the ADT system, insurance verification, and pre-certification when needed.

The candidate should demonstrate strong customer service, time management, and communication skills while maintaining patient confidentiality and compliance with hospital policies.

Qualifications

• Minimum Level of Education Required: High School completion / GED.
• Associates Degree preferred in healthcare or related business field.
• Position specific testing requirement: Must be proficient in Windows-based computer technology, including keyboarding and typing at least 25 wpm.
• Medical Terminology certification preferred.

Responsibilities

• The Patient Access Specialist is responsible for financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families.
• Responsible for stat registering, scheduling appointments, and completing registration by collecting and entering all pertinent financial and demographic information into the ADT system.
• Verify insurance benefit information, generate ABNs, review orders for compliance, and obtain necessary pre-certifications when applicable.

Skills

Customer service

Time management

Communication skills

Interpersonal skills

Education

High School diploma or GED

Associate degree preferred

Job description

PATIENT ACCESS SPECIALIST

MIAMI VALLEY HOSPITAL – BERRY BUILDING

PRN AS NEEDED (HOURS ARE DICTATED BY THE DEPT) / MUST BE ABLE TO WORK WEEKENDS / HOLIDAYS

8 HOURS EVERY TWO WEEKS

The Patient Access Specialist is responsible for the financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families. They are responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system, verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable while maintaining compliance with regulatory requirements.

The Patient Access Specialist must demonstrate Customer Focus with Patience, Composure, and Compassion. Must be able to Deal with Ambiguity by effectively coping with change; possess strong Time Management skills, Interpersonal Savvy, while supporting Peer Relationships. Demonstrates expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital. The Patient Access Specialist must comprehend the hospital’s financial policies, possess the ability to apply it to the patient, and secure payment for the patient’s hospital liability. Patient Access Specialist are required to maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers.

Patient Access Specialists are required to efficiently perform all duties while ensuring patient confidentiality and privacy rights.

Education

Minimum Level of Education Required: High School completion / GED

Additional requirements:

Preferred educational qualifications: Associates Degree preferred in healthcare or related business field.

Position specific testing requirement: Must be proficient in Windows-based computer technology, including keyboarding and typing at least 25 wpm.

Licensure/Certification/Registration

Medical Terminology certification preferred.

Experience

Minimum Level of Experience Required: 1 – 3 years of job-related experience

Preferred experience: Customer service, general clerical/office, hospital, medical office/clinic, or insurance company. Applicable class work may be substituted for previous work experience.