PATIENT ACCESS SPECIALIST

Premier Health Partners; MIDDLETOWN (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Possible bonus

Job summary

Atrium Medical Center is seeking a Patient Access Specialist to support registration, financial counseling, and billing processes. The role requires accurate data entry in the ADT system, insurance verification, and coordination of pre-certifications where needed.

Candidates should have strong customer service skills and be able to adapt to shift rotations including weekends and holidays. A high school diploma or GED is required, with an Associate degree preferred.

Qualifications

• Must demonstrate customer focus with patience, composure and compassion.
• Proficiency in Windows-based computer technology, including typing at least 25 wpm.
• Education: high school completion or GED; Associate degree preferred in healthcare or related field.

Responsibilities

• Provide financial counseling and collect co-pays and deductibles.
• Register patients and complete registration in the ADT system with accurate demographics and financial data.
• Verify insurance benefits and generate ABN as needed; obtain pre-certifications when applicable.
• Ensure compliance with hospital financial policies and maintain patient confidentiality.

Skills

Customer focus

Patience

Composure

Compassion

Education

High School diploma or GED

Associate degree preferred

Tools

Windows-based computers

Typing 25 wpm

Job description

ATRIUM MEDICAL CENTER

PATIENT ACCESS SPECIALIST / REGISTRATION

VARIED SHIFTS, FLEX, FLOAT, WITH WEEKENDS, HOLIDAYS ROTATION (MUST BE ABLE TO WORK ANY SHIFT)

• POSSIBLY ELIGIBLE FOR A BONUS

The Patient Access Specialist is responsible for the financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families. They are responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system, verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable while maintaining compliance with regulatory requirements.

The Patient Access Specialist must demonstrate Customer Focus with Patience, Composure, and Compassion. Must be able to Deal with Ambiguity by effectively coping with change; possess strong Time Management skills, Interpersonal Savvy, while supporting Peer Relationships. Demonstrates expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital. The Patient Access Specialist must comprehend the hospital's financial policies, possess the ability to apply it to the patient, and secure payment for the patient’s hospital liability. Patient Access Specialist are required to maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers. Patient Access Specialists are required to efficiently perform all duties while ensuring patient confidentiality and privacy rights.

Education

Minimum Level of Education Required: High School completion / GED

Additional Requirements

Preferred educational qualifications: Associates Degree preferred in healthcare or related business field.

Position specific testing requirement: Must be proficient in Windows-based computer technology, including keyboarding and typing at least 25 wpm.

Licensure/Certification/Registration

Medical Terminology certification preferred.

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Preferred experience: Customer service, general clerical/office, hospital, medical office/clinic, or insurance company. Applicable class work may be substituted for previous work experience.