PATIENT ACCESS SPECIALIST

System Support; Centerville (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Possible sign-on bonus

Job summary

Miami Valley Hospital South is seeking a Patient Access Specialist/Registration for full-time, varied shifts including weekends and holidays. Responsibilities include financial counseling, co-pay collection, and accurate patient registration in the ADT system.

Ideal candidates have a high school diploma or GED and 1–3 years of healthcare or customer service experience, with proficiency in Windows and basic typing. An Associates degree is preferred.

Qualifications

• High School diploma or GED required.
• Associates Degree preferred in healthcare or related field.
• 1–3 years of customer service, clerical/office, hospital, or medical office experience preferred.

Responsibilities

• Counsel patients on financial options and collect co-pays/deductibles.
• Register patients and enter demographic/financial data into the ADT system.
• Verify insurance benefits and obtain pre-certifications when applicable.
• Ensure compliance with healthcare regulations and protect patient privacy.

Skills

Customer service

Time management

Interpersonal skills

Attention to detail

Communication with physicians

Education

High School diploma or GED

Associates Degree preferred

Tools

ADT system

Windows

Job description

MIAMI VALLEY HOSPITAL SOUTHPATIENT ACCESS SPECIALIST / REGISTRATIONFULL TIME / VARIED SHIFTS, FLEX, FLOAT, WITH WEEKENDS, HOLIDAYS ROTATION80 HOURS PER PAY PERIOD / *POSSIBLE SIGN ON BONUS ELIGIBLE*The Patient Access Specialist is responsible for the financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families. They are responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system, verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable while maintaining compliance with regulatory requirements.The Patient Access Specialist must demonstrate Customer Focus with Patience, Composure, and Compassion. Must be able to Deal with Ambiguity by effectively coping with change; possess strong Time Management skills, Interpersonal Savvy, while supporting Peer Relationships. Demonstrates expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital. The Patient Access Specialist must comprehend the hospital’s financial policies, possess the ability to apply it to the patient, and secure payment for the patient’s hospital liability. Patient Access Specialist are required to maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers.Patient Access Specialists are required to efficiently perform all duties while ensuring patient confidentiality and privacy rights.EducationMinimum Level of Education Required: High School completion / GEDAdditional requirements:Preferred educational qualifications: Associates Degree preferred in healthcare or related business field.Position specific testing requirement: Must be proficient in Windows-based computer technology, including keyboarding and typing at least 25 wpm.Licensure/Certification/RegistrationMedical Terminology certification preferred.ExperienceMinimum Level of Experience Required: 1 - 3 years of job-related experiencePreferred experience: Customer service, general clerical/office, hospital, medical office/clinic, or insurance company. Applicable class work may be substituted for previous work experience.