PATIENT ACCESS SPECIALIST

System Support; Dayton (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Miami Valley Hospital is seeking a Patient Access Specialist to handle registration, financial screening, and scheduling within a fast-paced hospital setting. You will collect and enter demographic and financial data in the ADT system, verify benefits, and manage ABN generation and pre-certifications as needed.

The role requires strong customer service, patience, and the ability to adapt to changes, while protecting patient privacy and complying with hospital policies.

Qualifications

• High School diploma or GED required.
• Associates Degree preferred in healthcare or related business field.
• 1–3 years of job-related experience.
• Proficient in Windows-based computers, 25 wpm typing.
• Medical Terminology certification preferred.

Responsibilities

• Perform patient registration and collect financial and demographic data.
• Verify insurance benefits and generate ABN.
• Obtain pre-certifications when applicable and maintain regulatory compliance.
• Provide financial counseling and assist with co-pays and deductibles.
• Communicate with patients, physicians, and offices maintaining confidentiality.

Skills

Customer service

Interpersonal savvy

Time management

Financial counseling

Registration

Privacy & confidentiality

Education

High School diploma or GED

Associates Degree preferred in healthcare or related business field

Tools

ADT system

Windows-based computer technology

Job description

MIAMI VALLEY HOSPITAL NORTHPATIENT ACCESS SPECIALIST / REGISTRATIONPRIMARILY DAY SHIFT, W/ VARIED SHIFTS, FLEX, FLOAT, WITH WEEKENDS, HOLIDAYS ROTATION (MUST BE ABLE TO WORK ANY SHIFT)FULL TIME / 80 HOURS PER EVERY TWO WEEKS.The Patient Access Specialist is responsible for the financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families. They are responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system, verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable while maintaining compliance with regulatory requirements.The Patient Access Specialist must demonstrate Customer Focus with Patience, Composure, and Compassion. Must be able to Deal with Ambiguity by effectively coping with change; possess strong Time Management skills, Interpersonal Savvy, while supporting Peer Relationships. Demonstrates expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital. The Patient Access Specialist must comprehend the hospital’s financial policies, possess the ability to apply it to the patient, and secure payment for the patient’s hospital liability. Patient Access Specialist are required to maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers. Patient Access Specialists are required to efficiently perform all duties while ensuring patient confidentiality and privacy rights.EducationMinimum Level of Education Required: High School completion / GEDAdditional requirements:Preferred educational qualifications: Associates Degree preferred in healthcare or related business field.Position specific testing requirement: Must be proficient in Windows-based computer technology, including keyboarding and typing at least 25 wpm.Licensure/Certification/RegistrationMedical Terminology certification preferred.ExperienceMinimum Level of Experience Required: 1 - 3 years of job-related experiencePreferred experience: Customer service, general clerical/office, hospital, medical office/clinic, or insurance company. Applicable class work may be substituted for previous work experience.