PATIENT ACCESS SPECIALIST

System Support; Ohmer Park (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

Miami Valley Hospital – Berry Building is seeking a Patient Access Specialist. This PRN role requires weekend/holiday availability and entails financial counseling, collecting co-pays, and facilitating registrations in the ADT system.

The position emphasizes excellent customer service, patient privacy, and collaboration with physicians and staff to secure payment responsibly.

Qualifications

• Must be proficient in Windows-based computer technology and typing at least 25 wpm.
• Experience in healthcare or insurance environments is preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Handle financial counseling, collect co-pays and deductibles, and discuss financial assistance education.
• Responsible for stat registering, scheduling appointments, and completing registrations in the ADT system.
• Verify insurance benefits, generate ABN, review orders for compliance, and obtain necessary pre-certifications.

Skills

Customer service

Time management

Interpersonal savvy

Communication

Education

High School diploma or GED

Associate degree preferred in healthcare or related field

Tools

Windows OS

Typing 25 wpm

Job description

PATIENT ACCESS SPECIALISTMIAMI VALLEY HOSPITAL - BERRY BUILDINGPRN AS NEEDED (HOURS ARE DICTATED BY THE DEPT) / MUST BE ABLE TO WORK WEEKENDS / HOLIDAYS8 HOURS EVERY TWO WEEKSThe Patient Access Specialist is responsible for the financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families. They are responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system, verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable while maintaining compliance with regulatory requirements.The Patient Access Specialist must demonstrate Customer Focus with Patience, Composure, and Compassion. Must be able to Deal with Ambiguity by effectively coping with change; possess strong Time Management skills, Interpersonal Savvy, while supporting Peer Relationships. Demonstrates expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital. The Patient Access Specialist must comprehend the hospital’s financial policies, possess the ability to apply it to the patient, and secure payment for the patient’s hospital liability. Patient Access Specialist are required to maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers.Patient Access Specialists are required to efficiently perform all duties while ensuring patient confidentiality and privacy rights.EducationMinimum Level of Education Required: High School completion / GEDAdditional requirements:Preferred educational qualifications: Associates Degree preferred in healthcare or related business field.Position specific testing requirement: Must be proficient in Windows-based computer technology, including keyboarding and typing at least 25 wpm.Licensure/Certification/RegistrationMedical Terminology certification preferred.ExperienceMinimum Level of Experience Required: 1 - 3 years of job-related experiencePreferred experience: Customer service, general clerical/office, hospital, medical office/clinic, or insurance company. Applicable class work may be substituted for previous work experience.