Patient Access Services Supervisor — Admitting & Registration

Mount Sinai; United States; On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai West in New York City seeks a Supervisor, Patient Access Services in the Admitting Department to oversee daily registration, insurance verification, and financial clearance. You will manage frontline staff, monitor productivity, and ensure compliance with HIPAA and payer requirements.

This role collaborates with clinical units, coordinates scheduling, coaches performance, and supports onboarding to maintain high standards of patient access and service.

Qualifications

• Experience in Patient Access or front-end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service

Prioritization

Leadership experience

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

Mount Sinai West in New York City seeks a Supervisor, Patient Access Services in the Admitting Department to oversee daily registration, insurance verification, and financial clearance. You will manage frontline staff, monitor productivity, and ensure compliance with HIPAA and payer requirements.

This role collaborates with clinical units, coordinates scheduling, coaches performance, and supports onboarding to maintain high standards of patient access and service.