Patient Access Services Supervisor: Elevate Registration & Care

Mount Sinai Medical Center; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Hospital in New York, NY seeks a Supervisor, Patient Access Services-Admitting, full-time days, to oversee frontline Patient Access staff across the Admitting department and related areas. You will ensure accurate patient registration, insurance verification, and smooth financial clearance with focus on patient experience.

Responsibilities include daily operational oversight, staff coaching, onboarding, and cross-department collaboration.

Qualifications

• Experience in Patient Access or front-end revenue cycle operations in healthcare.
• Strong interpersonal and customer service abilities.
• Ability to prioritize tasks in a fast-paced environment.
• Leadership or team-lead experience preferred.
• Working knowledge of insurance verification and financial clearance.

Responsibilities

• Oversee daily Patient Access activities to ensure timely, accurate registration and documentation.
• Monitor staff productivity and quality; provide real-time coaching.
• Coordinate staffing and coverage to maintain department support.
• Ensure compliance with payer, regulatory, and organizational policies.
• Lead onboarding and training; coach staff on service standards (AIDET).

Skills

Patient Access

Interpersonal skills

Customer service

Leadership

Time management

Insurance verification

Financial clearance

Education

HS Diploma or GED

Associates or Bachelors degree preferred

Tools

EPIC

Job description

Mount Sinai Hospital in New York, NY seeks a Supervisor, Patient Access Services-Admitting, full-time days, to oversee frontline Patient Access staff across the Admitting department and related areas. You will ensure accurate patient registration, insurance verification, and smooth financial clearance with focus on patient experience.

Responsibilities include daily operational oversight, staff coaching, onboarding, and cross-department collaboration.