Patient Access & Service Specialist

40000 Canyons Medical Group; Utah; Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits Eligible

PEAK Tuition Coverage

Wellness Programs

Descripción de la vacante

Intermountain Health seeks a Patient Service Representative to be the first connection with patients, greeting and assisting with intake, scheduling, and information verification. You will deliver courteous support over the phone or in person and document interactions in the EMR to ensure smooth care transitions.

The role emphasizes accurate registration, insurance coordination, and proactive patient financial assistance within a full‑time, on‑site setting at the Utah Valley Clinic in Provo.

Formación

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsabilidades

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Scans necessary paperwork and educates patient on financial assistance.
• Proactively requests payments from patients on current and past medical services.
• Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Conocimientos

Customer service

Communication skills

Data entry

PHI privacy

Teamwork

Educación

High school diploma or GED

Herramientas

EMR systems

Descripción del empleo

Intermountain Health seeks a Patient Service Representative to be the first connection with patients, greeting and assisting with intake, scheduling, and information verification. You will deliver courteous support over the phone or in person and document interactions in the EMR to ensure smooth care transitions.

The role emphasizes accurate registration, insurance coordination, and proactive patient financial assistance within a full‑time, on‑site setting at the Utah Valley Clinic in Provo.