Patient Services Concierge

43000 Intermountain Medical Holdings Nevada Inc; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health in Henderson, NV is seeking a Patient Service Representative (PSR) to be the first point of contact for patients, greeting and checking in/out, and verifying information. The role focuses on delivering exceptional customer/patient satisfaction and coordinating with caregivers to meet care needs.

The PSR will handle phone and in-person communications, document all interactions in the EMR, and assist with registrations, appointments, and billing processes.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional demeanor with strong interpersonal and communication skills.
• Ability to collaborate with patients and caregivers to achieve high satisfaction.
• Ability to protect privacy and PHI of patients and caregivers.

Responsibilities

• Answer calls and greet patients with courtesy, in person or via secure messaging.
• Document interactions in the EMR accurately.
• Schedule appointments, procedures, diagnostics, referrals, and/or consultations.
• Register patients over the phone or in person by updating demographic data.
• Assist patients with insurance cards, IDs, and forms; support billing needs.
• Handle payments following proper procedures and educate patients on financial assistance.

Skills

Customer service

Computer skills

Interpersonal skills

Team collaboration

PHI privacy

Education

High school diploma or GED

Job description

Intermountain Health in Henderson, NV is seeking a Patient Service Representative (PSR) to be the first point of contact for patients, greeting and checking in/out, and verifying information. The role focuses on delivering exceptional customer/patient satisfaction and coordinating with caregivers to meet care needs.

The PSR will handle phone and in-person communications, document all interactions in the EMR, and assist with registrations, appointments, and billing processes.