Patient Access & Service Specialist

Intermountain Healthcare Inc.; Hurricane (UT); On-site; USD 25,000 - 32,000; Full time

Job summary

Intermountain Healthcare Inc. in Hurricane, UT is seeking a Patient Service Representative who serves as the first connection between Intermountain and patients.

The PSR delivers courteous service, greets and checks in/out patients, verifies information, and supports intake and care while aligning with Intermountain values. You will document calls in the EMR, schedule appointments, collect demographics, verify insurance, and assist with billing needs.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI.

Responsibilities

• Greet and check-in/out patients, in person or by phone.
• Document all calls accurately in the EMR.
• Schedule appointments for visits, tests, and referrals.
• Register patients by updating demographic data in the system.
• Assist with insurance cards, IDs, and forms; verify COB where needed.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Healthcare Inc. in Hurricane, UT is seeking a Patient Service Representative who serves as the first connection between Intermountain and patients.

The PSR delivers courteous service, greets and checks in/out patients, verifies information, and supports intake and care while aligning with Intermountain values. You will document calls in the EMR, schedule appointments, collect demographics, verify insurance, and assist with billing needs.