Patient Experience & Scheduling Specialist

Friendsofkerhonkson; St. George (VT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health is seeking a Patient Service Representative (PSR) at St. George Regional Hospital. The role focuses on delivering superior patient experiences by greeting, registering, and assisting patients with appointments, insurance verification, and documentation in the EMR.

This position emphasizes privacy, PHI protection, and collaborative patient support. The PSR collaborates with care teams to resolve patient needs, handles payments, and communicates clearly to ensure a seamless

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect PHI and privacy of patients.

Responsibilities

• Greet and check-in/out patients, over the phone, in person, or via secure messaging.
• Schedule patient appointments for visits, tests, referrals, and consultations.
• Verify demographics and insurance information; update registration data.
• Collect and process payments following proper procedures.
• Document all phone calls and interactions in the EMR.
• Maintain confidentiality and comply with PHI regulations.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative (PSR) at St. George Regional Hospital. The role focuses on delivering superior patient experiences by greeting, registering, and assisting patients with appointments, insurance verification, and documentation in the EMR.

This position emphasizes privacy, PHI protection, and collaborative patient support. The PSR collaborates with care teams to resolve patient needs, handles payments, and communicates clearly to ensure a seamless