Patient Access & Care Experience Specialist

Intermountain Health; Saint George (UT); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Benefits package

40-hour work week

Job summary

Intermountain Health St George Regional Hospital in Utah is seeking a Patient Service Representative to be the first connection between Intermountain and patients, delivering courteous, accurate intake and scheduling.

The role requires handling registrations, insurance validation, EMR documentation, and coordinating appointments while maintaining privacy and PHI protections. Strong communication and computer skills are essential for success in a team environment.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional demeanor with strong interpersonal skills.
• Ability to protect PHI and patient privacy.

Responsibilities

• Provides courteous and professional connections with patients by phone, in person, or via secure messaging.
• Schedules patient appointments for visits, tests, referrals, and consultations.
• Registers patients and updates demographic data in the registration system.
• Verifies insurance information and coordinates benefits as needed.
• Obtains necessary forms and educates patients on financial assistance and payments.
• Documents calls accurately in the EMR and ensures data integrity.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health St George Regional Hospital in Utah is seeking a Patient Service Representative to be the first connection between Intermountain and patients, delivering courteous, accurate intake and scheduling.

The role requires handling registrations, insurance validation, EMR documentation, and coordinating appointments while maintaining privacy and PHI protections. Strong communication and computer skills are essential for success in a team environment.