Patient Access & Service Excellence Lead

Carle Health; Illinois; On-site; USD 76,077,000 - 127,052,000; Full time

Job summary

Carle Health in Illinois seeks a working supervisor to oversee Windsor Centralized Service PSR staff, assist with registration process changes to enhance patient satisfaction, and ensure adequate shift coverage.

You will prepare staff schedules within budget, audit registration data, train new employees, and collaborate with clinical leadership to keep provider schedules efficient. The role emphasizes reducing errors and improving service and collections.

Responsibilities

• Performs essential job functions as direct reports.
• Recommends and initiates various personnel actions including hiring, performance appraisals, disciplinary actions, and promotions; assign work and review/edit work of direct reports.
• Training staff to perform required tasks and ensuring competency.
• Resolves work-related issues and assists employees in solving problems.
• Maintains payroll records and processes payroll for direct reports.
• Oversees scheduling and vacation approvals for all sites.
• Meets productivity targets and departmental goals.

Job description

Carle Health in Illinois seeks a working supervisor to oversee Windsor Centralized Service PSR staff, assist with registration process changes to enhance patient satisfaction, and ensure adequate shift coverage.

You will prepare staff schedules within budget, audit registration data, train new employees, and collaborate with clinical leadership to keep provider schedules efficient. The role emphasizes reducing errors and improving service and collections.