Patient Services Representative-SWC Central Service- Curtis

Carle Health; Illinois; On-site; USD 76,077,000 - 127,052,000; Full time

Job summary

Carle Health in Illinois seeks a working supervisor to oversee Windsor Centralized Service PSR staff, assist with registration process changes to enhance patient satisfaction, and ensure adequate shift coverage.

You will prepare staff schedules within budget, audit registration data, train new employees, and collaborate with clinical leadership to keep provider schedules efficient. The role emphasizes reducing errors and improving service and collections.

Responsibilities

• Performs essential job functions as direct reports.
• Recommends and initiates various personnel actions including hiring, performance appraisals, disciplinary actions, and promotions; assign work and review/edit work of direct reports.
• Training staff to perform required tasks and ensuring competency.
• Resolves work-related issues and assists employees in solving problems.
• Maintains payroll records and processes payroll for direct reports.
• Oversees scheduling and vacation approvals for all sites.
• Meets productivity targets and departmental goals.

Job description

Overview

Responsible for the daily supervision of Windsor Centralized Service PSR staff and functions. Assists the manager with changing registration processes to improve patient satisfaction. Prepares staff schedule based on budget parameters and ensure adequate coverage for shifts. Establishes registration error standards and audits registration data compared to industry related benchmarks. Provides continuous feedback to staff to reduce error and enhance workflow processes. Participates and coordinates staff training needs including new employee job training. Performs as a working supervisor to meet department staffing and volume fluctuations. Works with clinical leadership to ensure provider schedules are efficient and free of scheduling issues. Enhance point of service collections to ensure financial stewardship.

Qualifications

Certifications: , Education: , Work Experience:

Responsibilities

• Performs essential job functions as direct reports.
• Recommends and initiates various personnel actions including but not limited to hiring, performance appraisals, disciplinary actions, and promotions; make work assignments and review and edit work of direct reports.
• Ensures staff members are adequately trained and are competent to perform all required job tasks.
• Resolves work related issues or assists employees in solving work related issues.
• Completes duties assigned by the Manager - Patient Access.
• Resolves Customer concerns, questions, and complaints by identifying problems and coordinating appropriate corrective action.
• Reports situation and resolution to supervisor.
• Assists management in maintaining and developing a budget for supplies and equipment.
• Ensures staff members are adequately trained and are competent to perform all required job tasks.
• Coordinates and oversees preceptor(s) for new staff members and clinical students.
• Establishes daily work and desk assignments to ensure adequate staffing coverage and good customer service.
• Establishes standards for reducing registration errors.
• Reviews with staff on a regular basis registration errors and initiates necessary training to reduce errors.
• Responsible for department payroll records and activities.
• Submits payroll information according to organizational processes/standards.
• Assists staff in dealing with customer service issues and provides timely responses to concerns received from the Patient Relations Department.
• Assists department leadership in resolving staff work related issues, or assists employees in solving work related issues.
• Work Patient, Account, Claim Edit, and Router Workques Daily.
• Timekeeper in Kronos for all staff and stay within SVR targets; assist with the processing of payroll for his/her direct reports by maintaining employee edit requests, PL requests, etc.
• Scheduling and vacation approvals for all sites.
• Meet and Maintain all productivity targets and department goals that line with the strategic plan.
• Work Patient, Account, Claim Edit, and Router Workques Daily.
• Responsible for design and implementation of policies related to the department.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Health Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life‑long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $26.55per hour - $44.34per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.