Patient Access & Scheduling Success Specialist

Duly Health and Care; Aurora (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Aurora, IL is seeking a Patient Access Conversion Specialist to manage high-volume calls, verify patient information in EPIC, and schedule appointments. This onsite role supports a positive patient experience with a strong focus on accuracy and efficiency.

The position emphasizes patient-first service, integrity, and professional conduct, with a base pay range disclosed and potential incentives. Join a physician-led team committed to quality care and service excellence.

Qualifications

• High school diploma or GED required.
• Three years of patient-facing experience.
• Customer-focused service excellence.
• Strong integrity and ethics.
• Personal job competence and adherence to policies.

Responsibilities

• Answer high-volume patient calls to assist needs.
• Schedule patient appointments.
• Verify patient information in EPIC.
• Pre-screen patients per protocol.
• Monitor and fill open slots on the same day.
• Review daily appointment reports.

Skills

Patient-facing experience

Customer service

Integrity & ethics

Professionalism

Education

High school diploma or GED

Job description

Duly Health and Care in Aurora, IL is seeking a Patient Access Conversion Specialist to manage high-volume calls, verify patient information in EPIC, and schedule appointments. This onsite role supports a positive patient experience with a strong focus on accuracy and efficiency.

The position emphasizes patient-first service, integrity, and professional conduct, with a base pay range disclosed and potential incentives. Join a physician-led team committed to quality care and service excellence.