Patient Access & Scheduling Specialist

Duly Health and Care; Hinsdale (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Tuition reimbursement

401(k) match

Parental leave

Volunteer time off

Job summary

Duly Health and Care seeks a Patient Access Conversion Specialist for our Hinsdale/LaGrange medical office. This full-time, onsite role involves high-volume outbound calls to assist patients, scheduling, transportation help, and welcoming patients to create a positive first impression.

The position emphasizes accurate EPIC documentation, proactive schedule management, and consistent patient-focused service.

Qualifications

• Customer focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/ Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal job competence: Performs core responsibilities efficiently within policies and procedures.

Responsibilities

• Make high-volume outbound phone calls to fulfill patient needs over the phone.
• Patient Scheduling and transportation assistance.
• Welcomes patients and visitors and sets a positive tone for their experience.
• Verifies patient information and documents in the Electronic Health Record (EPIC).
• Reviewing schedule and monitoring daily, ensuring open slots are filled the same day.
• Pre-screen patients based on departmental protocol.

Skills

Customer focus

Integrity & ethics

Personal job competence

Education

High school diploma or GED

Job description

Duly Health and Care seeks a Patient Access Conversion Specialist for our Hinsdale/LaGrange medical office. This full-time, onsite role involves high-volume outbound calls to assist patients, scheduling, transportation help, and welcoming patients to create a positive first impression.

The position emphasizes accurate EPIC documentation, proactive schedule management, and consistent patient-focused service.