Patient Access & Scheduling Specialist

Duly Health and Care; Illinois; On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Tuition reimbursement

401(k) match

Volunteer time off

Job summary

Duly Health and Care is seeking a Patient Access Conversion Specialist for our East Dundee location. This onsite full-time role involves handling high call volumes, scheduling appointments, and verifying patient information in EPIC.

You will help fill open slots the same day and support a smooth patient experience. You will be part of a physician-led team, focused on putting patients first while collaborating with care teams to improve access and outcomes.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Customer Focus: demonstrates excellence in customer service.
• Integrity/Ethics: demonstrates personal integrity and honesty.
• Personal Job Competence: performs core responsibilities effectively.

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone.
• Schedules patient appointments.
• Verifies patient information and documents in EPIC.
• Reviews schedules and ensures open slots are filled daily.
• Pre-screens patients based on departmental protocol.
• Monitors scheduling reports and daily appointment desk.
• Prepares charts from the Daily Appointment Report.

Skills

Customer focus

Integrity

Professionalism

Communication skills

Education

High school diploma or GED

Tools

EPIC EHR

Job description

Duly Health and Care is seeking a Patient Access Conversion Specialist for our East Dundee location. This onsite full-time role involves handling high call volumes, scheduling appointments, and verifying patient information in EPIC.

You will help fill open slots the same day and support a smooth patient experience. You will be part of a physician-led team, focused on putting patients first while collaborating with care teams to improve access and outcomes.