Patient Access & Scheduling Specialist

Duly Health and Care; Oak Lawn (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

401(k) match

Tuition reimbursement

Parental leave

Volunteer time off

Job summary

Duly Health and Care is seeking a Patient Access Conversion Specialist to support patient scheduling and information verification on-site in Oak Lawn, IL. You will handle heavy call volumes, verify patient data in EPIC, and ensure smooth appointment flow while delivering a positive patient experience.

Qualifications include a high school diploma or GED and at least three years of patient-facing customer service experience.

Qualifications

• High school diploma or GED required.
• Three years of patient-facing experience.
• Customer focus and strong service orientation.
• Integrity and ethics in handling patient info.

Responsibilities

• Answer high-volume calls to assist patients over the phone.
• Schedule patient appointments.
• Verify patient information and document in EPIC.
• Review schedules and ensure open slots are filled the same day.
• Monitor scheduling reports and prepare charts as needed.

Skills

Customer service

Patient-facing experience

Phone etiquette

Education

High school diploma or GED

Job description

Duly Health and Care is seeking a Patient Access Conversion Specialist to support patient scheduling and information verification on-site in Oak Lawn, IL. You will handle heavy call volumes, verify patient data in EPIC, and ensure smooth appointment flow while delivering a positive patient experience.

Qualifications include a high school diploma or GED and at least three years of patient-facing customer service experience.