Patient Access & Scheduling Pro

Duly Health and Care; Lombard (IL); Hybrid; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

Volunteer time off

Parental leave

Mental health benefit

Life and disability insurance

Job summary

Duly Health and Care in Lombard, IL is seeking a Patient Access Conversion Specialist to handle high-volume calls, schedule patient appointments, verify information, and document in EPIC. This onsite role emphasizes delivering a positive patient experience and accurate data entry.

You will monitor daily schedules, pre-screen patients, and ensure open slots are filled promptly. Candidates should have a GED or high school diploma and at least three years of front-line patient experience.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Excellent customer service and integrity in all interactions.

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone.
• Patient appointment scheduling and calendar management.
• Verifies patient information and documents in EPIC.
• Pre-screens patients based on departmental protocol.
• Monitors schedules daily to fill all open slots the same day.

Skills

Customer service

Communication

Scheduling

Education

High school diploma or GED

Tools

EPIC

Job description

Duly Health and Care in Lombard, IL is seeking a Patient Access Conversion Specialist to handle high-volume calls, schedule patient appointments, verify information, and document in EPIC. This onsite role emphasizes delivering a positive patient experience and accurate data entry.

You will monitor daily schedules, pre-screen patients, and ensure open slots are filled promptly. Candidates should have a GED or high school diploma and at least three years of front-line patient experience.