Patient Access & Scheduling Specialist

Duly Health and Care; Naperville (IL); Presencial; USD 23.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision benefits

Mental health support

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave and adoption support

Descripción de la vacante

Duly Health and Care in Naperville, IL is seeking a Patient Access Conversion Specialist for a full-time, onsite role from 8:30 AM to 5:00 PM, Monday through Friday. You will be part of a physician-led team focused on delivering high-quality, coordinated care in a patient-centered environment.

Responsibilities include outbound calls, scheduling and transportation support, greeting patients, EPIC data verification, and monitoring daily appointment reports to optimize slot utilization.

Formación

• High school diploma or GED required.
• Three years of patient/client-facing experience preferred.
• Customer Focus: Demonstrates excellence in customer service for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity and honesty.
• Personal Job Competence: Performs core responsibilities efficiently within policies.

Responsabilidades

• Make high volume outbound calls to fulfill patient needs over the phone.
• Schedule appointments and provide transportation assistance.
• Welcome and assist patients and visitors to create a positive experience.
• Verify patient information and document in EPIC.
• Review schedules and monitor appointment reports.
• Pre-screen patients per departmental protocol and ensure slots are filled.
• Monitor daily scheduling reports and prepare charts as needed.

Conocimientos

Customer service

Communication

Integrity

Attention to detail

Educación

High school diploma or GED

Descripción del empleo

Duly Health and Care in Naperville, IL is seeking a Patient Access Conversion Specialist for a full-time, onsite role from 8:30 AM to 5:00 PM, Monday through Friday. You will be part of a physician-led team focused on delivering high-quality, coordinated care in a patient-centered environment.

Responsibilities include outbound calls, scheduling and transportation support, greeting patients, EPIC data verification, and monitoring daily appointment reports to optimize slot utilization.