Patient Access & Scheduling Specialist

Duly Health and Care; East Dundee (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Mental health benefit

401(k) match

Tuition reimbursement

Volunteer time off

Parental leave

Job summary

Duly Health and Care in East Dundee, IL is hiring a Patient Access Conversion Specialist to help patients navigate scheduling and information needs. The role is onsite at a local medical office, with hours Monday through Friday from 8:00 a.m.

to 5:00 p.m., supporting a busy front desk and care coordination. You will verify patient information in EPIC, schedule appointments, and maintain a positive patient experience while handling high call volumes.

Qualifications

• Customer focus: excellence in service for internal and external customers.
• Demonstrates personal integrity and honesty in daily work.
• Performs core responsibilities efficiently within policies.

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone.
• Patient appointment scheduling.
• Sets the tone for a positive experience.
• Verifies patient information, while documenting in EPIC.
• Performs all other duties / responsibilities as assigned.
• Reviewing schedule.
• Pre-screen patients based on departmental protocol.
• Monitor schedules daily, ensuring all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports.
• Review the Daily Appointment Report and prepare charts as appropriate.

Skills

Customer service

Integrity / Ethics

Personal job competence

Education

High school diploma or GED

Job description

Duly Health and Care in East Dundee, IL is hiring a Patient Access Conversion Specialist to help patients navigate scheduling and information needs. The role is onsite at a local medical office, with hours Monday through Friday from 8:00 a.m.

to 5:00 p.m., supporting a busy front desk and care coordination. You will verify patient information in EPIC, schedule appointments, and maintain a positive patient experience while handling high call volumes.