Patient Access & Scheduling Specialist | Tuition Reimbursement

Duly Health and Care; Wheaton (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

Mental health benefit

401(k) match

Tuition reimbursement

Volunteer time off

Parental leave

Adoption and surrogacy benefits

Community engagement culture

Job summary

Duly Health and Care in Wheaton, IL is seeking a Patient Access Conversion Specialist for an onsite role at our local medical office. You will handle patient calls, schedule appointments, and set a positive tone for patient interactions.

The role requires verification of patient information in EPIC, daily schedule review, and active monitoring to fill open slots. We offer a robust benefits package and a supportive community presence.

Qualifications

• High school diploma or GED.
• Three years of patient-facing experience.
• Customer focus and excellence in customer service for internal and external customers.
• Integrity and ethics: trusted to do the right thing.
• Personal job competence: perform core responsibilities within company policies and regulations.

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone.
• Patient appointment scheduling.
• Sets the tone for a positive experience.
• Verifies patient information and documents in the EPIC system.
• Performs all other duties as assigned.
• Reviews schedules and monitors daily activity.
• Prescreens patients based on departmental protocol.
• Monitors schedules daily to ensure all open slots are filled the same day.
• Reviews the Daily Appointment Report and prepares charts as appropriate.

Skills

Patient-facing experience

Customer service

Communication

Education

High school diploma or GED

Job description

Duly Health and Care in Wheaton, IL is seeking a Patient Access Conversion Specialist for an onsite role at our local medical office. You will handle patient calls, schedule appointments, and set a positive tone for patient interactions.

The role requires verification of patient information in EPIC, daily schedule review, and active monitoring to fill open slots. We offer a robust benefits package and a supportive community presence.