Patient Access & Scheduling Specialist

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Bartlett (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Mental health benefit at no cost

Employer-provided life and disability

Tuition reimbursement $5,250 per year

401(k) with immediate match

Volunteer time off

Parental leave and adoption/surrogacy}

Job summary

Midwest Physicians Administrative Services, LLC dba Duly Health and Care is seeking a Patient Access Conversion Specialist for an onsite role in Bartlett, IL. The position supports patient intake and scheduling, with responsibilities spanning verification of patient data and EPIC documentation to ensure a smooth appointment experience.

The role requires a high school diploma or GED and at least three years of patient-facing experience.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone.
• Patient Appointment Scheduling: Sets the tone for a positive experience.
• Verifies patient information, while documenting in their Electronic Health Record (EPIC).
• Performs all other duties/responsibilities as assigned.
• Reviewing schedule.
• Pre-screen patients based on departmental protocol.
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports.
• Review the Daily Appointment Report and prepare charts as appropriate.

Skills

Patient-facing experience

Customer focus

Integrity

Personal accountability

Education

High school diploma or GED

Job description

Midwest Physicians Administrative Services, LLC dba Duly Health and Care is seeking a Patient Access Conversion Specialist for an onsite role in Bartlett, IL. The position supports patient intake and scheduling, with responsibilities spanning verification of patient data and EPIC documentation to ensure a smooth appointment experience.

The role requires a high school diploma or GED and at least three years of patient-facing experience.