Patient Access Experience Specialist

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Town of Wheaton (WI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health support

Life and disability insurance

Tuition reimbursement

Immediate 401(k) match

Paid volunteer time off

Community engagement culture

Parental leave program

Job summary

Duly Health and Care is seeking a Patient Access Conversion Specialist to handle high-volume phone interactions, verify patient information, and schedule appointments on site in Wheaton. You will play a key role in delivering a smooth patient experience and accurate data entry in our EPIC system.

The ideal candidate has a minimum of a high school diploma and 3 years of patient-facing experience, customer service excellence, and strong communication skills.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Customer focus and satisfaction with internal and external customers.
• Integrity and ethics in handling patient information and policies.
• Efficiently performing core responsibilities within organizational procedures.

Responsibilities

• Answer heavy call volumes to fulfill patient needs over the phone.
• Schedule patient appointments to set a positive experience.
• Verify patient information and document in EPIC EHR.
• Perform other duties as assigned.
• Review daily schedule and optimize slot utilization.
• Prescreen patients based on departmental protocol and monitor daily schedules.
• Review daily appointment reports and prepare charts as needed.

Skills

Phone support

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

EPIC EHR

Job description

Duly Health and Care is seeking a Patient Access Conversion Specialist to handle high-volume phone interactions, verify patient information, and schedule appointments on site in Wheaton. You will play a key role in delivering a smooth patient experience and accurate data entry in our EPIC system.

The ideal candidate has a minimum of a high school diploma and 3 years of patient-facing experience, customer service excellence, and strong communication skills.