Patient Access & Scheduling Specialist — Training Included

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Ideal candidates have 1–3 years in patient access, strong typing (40+ wpm), and familiarity with EHR systems. This full-time day position offers patient-focused service and teamwork within a major health system.

Qualifications

• Education: high school degree or equivalent; associate's degree preferred.
• Experience: 1-3 years in related work; computer systems experience with MS Office.
• Skills: typing 40+ wpm, medical terminology, bilingual communication; familiarity with EHR software.

Responsibilities

• Registers patients for visits and explains the registration process.
• Processes co-payments, co-insurance, deductibles, and balances due.
• Completes Medicare Secondary Payer Questionnaire and updates coverage.
• Instructs patients and obtains signatures on forms; scans and files documents.
• Counsels on non-covered services; handles ABNs, consents and waivers.
• Monitors waiting area and ensures smooth registration flow; communicates delays.
• Responds to patient concerns and safety issues per protocol.
• Maintains neat, confidential registration desk and secure patient data.
• Initiates scheduling via calls, messaging, or in-system tools.
• Schedules, reschedules, and cancels appointments using multiple sources.
• Builds relationships with clinical staff; follows scheduling protocols.
• Remains current on scheduling protocols and uses management guidance.
• Captures and verifies key patient data: demographics, insurance, physician.
• Identifies issues impacting timeliness of appointments and care.
• Maintains confidentiality and security in remote work settings.

Skills

Fast-paced environment

Call center experience

Typing 40+ wpm

Medical terminology

Bilingual skills

EHR software

Education

High school diploma or equivalent

Associate degree preferred

Job description

Ideal candidates have 1–3 years in patient access, strong typing (40+ wpm), and familiarity with EHR systems. This full-time day position offers patient-focused service and teamwork within a major health system.