Patient Access & Scheduling Specialist

Beth Israel Lahey Health; Cambridge (MA); Presencial; USD 28 000 - 38 000; Tempo integral

Resumo da oferta

Beth Israel Lahey Health in Cambridge, MA is seeking a Patient Access Representative to support registration, scheduling, and patient financial interactions across electronic, telephonic, and in-person channels. You will help ensure a welcoming, confidential patient experience and accurate processing for reimbursement of services.

The role requires handling co-pays, insurances, and documentation signatures, while maintaining first-call resolution and adherence to privacy guidelines in a

Qualificações

• Education: high school degree or equivalent; associate degree preferred.
• 1-3 years related work experience.
• Experience with computer systems including web-based applications and MS Office.

Responsabilidades

• Registers patients and explains the registration process.
• Processes payments including co-pays and balances; reconciles cash.
• Completes Medicare Secondary Payer Questionnaire and adjusts coverage.
• Obtains signatures on consent and financial forms; scans and records documents.
• Counsels patients on non-covered services and ABNs.
• Monitors waiting area and maintains a pleasant patient experience.
• Responds to patient concerns and safety issues.
• Protects confidentiality of patient information.

Conhecimentos

Call Center experience

Strong typing 40+wpm

Bilingual communication

Medical terminology knowledge

Formação académica

High school diploma or equivalent

Associate’s degree preferred

Ferramentas

Microsoft Office

EHR Software

Descrição da oferta de emprego

Beth Israel Lahey Health in Cambridge, MA is seeking a Patient Access Representative to support registration, scheduling, and patient financial interactions across electronic, telephonic, and in-person channels. You will help ensure a welcoming, confidential patient experience and accurate processing for reimbursement of services.

The role requires handling co-pays, insurances, and documentation signatures, while maintaining first-call resolution and adherence to privacy guidelines in a