Patient Access & Registration Specialist

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Representative to register patients, collect payments, and schedule appointments across the system. The role emphasizes accurate data entry, good customer service, and adherence to privacy and safety standards.

The position requires the ability to work in a fast-paced environment, with experience in medical terminology and EHR systems. Strong communication skills and a patient-focused approach are essential for first-call issue resolution.

Qualifications

• 1-3 years related work experience in medical or administrative settings.
• Proficient with computer systems and Microsoft Office applications.
• Experience handling patient questions and scheduling tasks is preferred.

Responsibilities

• Registers patients for visits and explains the process clearly.
• Processes co-payments, deductibles and balances due with accuracy.
• Schedules, reschedules, and cancels patient appointments using multiple sources.
• Ensures confidentiality and secure handling of patient information.

Skills

Call Center experience

Typing 40+ wpm

Bilingual

EHR familiarity

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

Beth Israel Lahey Health is seeking a Patient Access Representative to register patients, collect payments, and schedule appointments across the system. The role emphasizes accurate data entry, good customer service, and adherence to privacy and safety standards.

The position requires the ability to work in a fast-paced environment, with experience in medical terminology and EHR systems. Strong communication skills and a patient-focused approach are essential for first-call issue resolution.