Patient Access & Scheduling Specialist (Remote Eligible)

Duly Health and Care; Downers Grove (IL); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Tuition Reimbursement

401(k) match

Volunteer time off

Competitive benefits (medical, dental,

Onsite training in Downers Grove

Job summary

Duly Health and Care is seeking a Care Support Specialist to handle patient scheduling and registration. This full-time role starts with onsite training for 4 weeks in Downers Grove, Illinois, with remote eligibility after successful completion.

You will deliver efficient, high-quality customer service while verifying demographics and insurance, upholding strict patient confidentiality under HIPAA guidelines. Join a physician-led team focused on coordinating care across services.

Qualifications

• Experience with patient scheduling and registration.
• Commitment to patient confidentiality and HIPAA compliance.
• Excellent phone etiquette and customer service.
• Ability to collaborate with team and adapt to changing workflows.

Responsibilities

• Schedules patient appointments based on guidelines to ensure accurate outcomes for patients and doctors.
• Maintains patient demographics and insurance information accurately; verifies coverage.
• Answers switchboard calls and transfers to correct department; handles after-hours pages.
• Supports department projects and meetings; maintains current resource materials.

Job description

Duly Health and Care is seeking a Care Support Specialist to handle patient scheduling and registration. This full-time role starts with onsite training for 4 weeks in Downers Grove, Illinois, with remote eligibility after successful completion.

You will deliver efficient, high-quality customer service while verifying demographics and insurance, upholding strict patient confidentiality under HIPAA guidelines. Join a physician-led team focused on coordinating care across services.