Patient Access & Appointment Specialist

Duly Health and Care; Downers Grove (IL); Hybride; USD 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Résumé du poste

Duly Health and Care is seeking a Patient Development Specialist in Downers Grove, IL. This inside sales role handles inbound and outbound calls, guiding callers to booked appointments and ensuring HIPAA-compliant service.

The patient-focused position emphasizes warm, efficient interactions, verifying information, matching providers, and supporting a smooth scheduling experience. Join a physician-led team dedicated to quality care.

Qualifications

• High School diploma or GED required.
• 1+ year in a customer-facing role with targets.
• Healthcare or appointment-scheduling experience preferred.

Responsabilités

• Convert calls to booked appointments with a warm, patient-first approach.
• Verify identity and insurance information per HIPAA.
• Document call outcomes and follow privacy requirements.
• Meet or exceed call-to-booking targets and QA standards.
• Follow up on leads and maintain patient satisfaction.

Connaissances

Consultative call flow

Active listening

Rapport building

Phone communication

Guiding scheduling

Productivity targets

Organization

Coachability

Formation

High School / GED

Some college / Associate’s degree a plus

Outils

Five9

Epic

Description du poste

Duly Health and Care is seeking a Patient Development Specialist in Downers Grove, IL. This inside sales role handles inbound and outbound calls, guiding callers to booked appointments and ensuring HIPAA-compliant service.

The patient-focused position emphasizes warm, efficient interactions, verifying information, matching providers, and supporting a smooth scheduling experience. Join a physician-led team dedicated to quality care.