Patient Access & Scheduling Specialist (PRN)

Intermountain Healthcare Inc.; Salt Lake City (UT); On-site; USD 25,000 - 33,000; Part time

Job summary

Intermountain Health seeks a Patient Service Representative (PSR) for the McKay-Dee Hospital/MG Support team in Salt Lake City, UT. This PRN on-call role focuses on greeting, checking in/out patients, verifying demographic and insurance information, and guiding patients through registration.

You will document calls in the EMR, schedule appointments, collect payments, and ensure a high standard of customer/patient satisfaction while protecting PHI and following privacy rules.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work queues, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED preferred

Tools

EMR systems

Job description

Intermountain Health seeks a Patient Service Representative (PSR) for the McKay-Dee Hospital/MG Support team in Salt Lake City, UT. This PRN on-call role focuses on greeting, checking in/out patients, verifying demographic and insurance information, and guiding patients through registration.

You will document calls in the EMR, schedule appointments, collect payments, and ensure a high standard of customer/patient satisfaction while protecting PHI and following privacy rules.