Patient Access & Scheduling Specialist - Per Diem

1810 Wentworth-Douglass Hospital; Dover (DE); On-site; USD 24,000 - 32,000; Part time

Job summary

Mass General Brigham for Children currently seeks a per diem clerical assistant to support scheduling, check-in and check-out duties. This role covers routine tasks and patient visits, with a focus on accurate appointment management and efficient front-desk operations.

The position emphasizes strong communication, attention to detail, and the ability to handle multiple administrative tasks in a busy healthcare setting. Onsite work at a Mass General Brigham facility is expected.

Qualifications

• Education: High School Diploma or Equivalent required.
• Healthcare office experience 1+ years preferred.
• Proficient with Microsoft Office and EMR/LMR systems.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents into the patient's medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, referrals, and verifies registrations for accuracy.
• May monitor patients in the waiting room and respond to any needs for information.
• Assists in patient flow processes.

Skills

High School Diploma

Healthcare office experience

Office Suite proficiency

Phone handling

Written communication

Education

High School Diploma or Equivalent

Tools

EMR/LMR systems

Microsoft Office

Job description

Mass General Brigham for Children currently seeks a per diem clerical assistant to support scheduling, check-in and check-out duties. This role covers routine tasks and patient visits, with a focus on accurate appointment management and efficient front-desk operations.

The position emphasizes strong communication, attention to detail, and the ability to handle multiple administrative tasks in a busy healthcare setting. Onsite work at a Mass General Brigham facility is expected.